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Customer Service

Should you require information or help, please contact us by email, online chat, or phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS

  • Generally, orders shipped within mainland US takes 5-15 business days while it's 10-20 business days for other states, territories and countries.
  • Free shipping on all US orders and orders over $60
  • Click here for order tracking

PAYMENT METHODS

Jadepop accepts the following payment methods:

  • Credit Card: Visa, MasterCard and American Express, supported by Paypal. The total will be charged to your card when the order is shipped.
  • Jadepop features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

EXCHANGES, RETURNS AND REFUNDS

Items returned within 30 days of their arriving date in same as new condition will be eligible for a full refund or store credit, this promise doesn't apply to custom, personalized and handmade items. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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