Returns & Refunds

Returns

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

We would like to encourage a no return policy of Jadepop Items. However, if you are unhappy with your purchase, please let us know within 60 days and we'll do our best to provide a satisfactory solution. You can contact us at support@jadepop.com.

Let us explain this a bit more:

One of our core values is that we take care of the environment whenever we are making any business decisions or actions.

We would like to reduce the amount of returns because we’re aware of the significant negative impact that they have on the environment: extra materials are used for repackaging; the additional transportation burns more fuel, increases carbon dioxide emissions, and landfill waste is increasing.

You can always contact us for any return question at  support@jadepop.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We’d be very sorry to hear that our Jadepop Items are not meeting your expectations. In such cases, please contact us at support@jadepop.com and show us some images/videos of what the issue is with the item(s) you’ve received.

We would like to understand why you’re not satisfied so that we can improve our items and overall service for next time!

Once we approve, we will process the refund immediately. Please note that the refund may take up to 30 days to be credited to your card for the Debit/Credit card payment or 3-5 business days for PayPal payment.

Note: Please make sure to contact us and send us images/videos within 30 days of receiving the item(s). Any requests after this period will not be eligible for a refund.

Return Shipping Cost
Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable. 

Return Address

Tel: +86 139 1697 0343

Email: support@jadepop.com